But it's free!

Just have to get this one off my chest today. I got a really aggressive email from a "lady" today really irate that she couldn't log on to the website. It was quite a nasty email saying that "it's expensive to use the internet in UK".

What?? I replied very politely asking her for some more details about her problem so that I could help her out. I also mentioned that there is no need for such aggression, a polite email to us is enough for us to do our best to help, after all it is a free service that we offer so we can't be "there" all the time.

Anyway, she turns round and tells me that it's because of us that she has a phone line that costs her money (should I be flattered?). And she was still being agressive towards me, with no further details of her actual problem!!!

What is it with some people? We do our best but for some it's obviously just not good enough!

P.S. I haven't responded to her email again!