i too had a few issues with procumasa but unfortunately got no where. Despite my agents doing all they could to help, utimately the builders have the last say. I must admit though since i moved in i found them good in regards to my snagging faults and i beleive by dealing directly with the on site sales office helped me in getting things done. It is very difficult for us to understand how things are in Spain and it is also difficult to accept something you are not happy with which was the case with me but after waiting 2 years procumasa offered to give me my money back and the only winners in that situation would have been them. i lived in fortuna for 14 months and decided to sell and am now living in Pilar near murcia airport. i made a few quid on the sale and re-invested it into another property which i am very happy with. I hope LAM you get somewhere but i wouldn't hold my breath but whatever your problems are once you have moved into the property and spent time there i am sure you will enjoy it.