help needed Urgently please

Hi ,wonder if anyone could help us out here,we receive our bill from Endesa,sent over  to us in England,Wehave just tried to pay the bill online as we normally do with our credit or debit card,but alas this time it will not except any of them,we have even been over to our relations who have a Santander euro card and it will not exept this card either,So today i phoned travelex and asked if one of there euro currency cards would be accepted through the Caixia clearing system which apparantly Endesa use,they said it would possibly work,so loaded on 150€ got home and found this did not work either,so we desperatly phoned our local solicitor who has a spanish secretary there,she has spoken to Endesa on our behalf and asked if they would give her Endesa's IBAN and Swift Code and they have refused!!! which is stupid as this will enable us to pay through international money transfer through Lloyds TSB,W e are in Alhaurin on the 22nd of this Month (September)and know so worried that we will have been cut off before we get there.

Does anyone please have the IBAN and Swift Code for Endesa that will enable us to pay this 75 Euro bill please.

We Have spent a fortune trying to speak to Endesa,to be told ring after 4.00pm ,we do that and are told ring next morning,then they say no English speakers,They are running us ragged.

Whatever is happening with this company,it comes to something when you cannot even pay a bill to them.

Thanks for your help

Pat Edwards

I know nothing about Endesa's payment system, however if this  bill is for July or August, they don't cut you off that quickly..even if they did you just pay it and they   reconnect it 5pm the same day. using this method you can only pay in certain banks at certain times, usually 8-30 until 10-30 tuesday and thursday This applies to Marbella area.

Hi Pat

As far as I am aware Endesa will not give out their Banking Details for anybody.

Your Bill has to be taken to a Spanish Bank who will pay the money owed over to Endesa using Cash,Debit or Credit Card.One way would be to Scan the Account by Email to somebody in Spain who could pay this account on your behalf.You could then reimburse them when you come over at the end of Sept. I do not know why the Internet is not working as  I do not pay them that way.

Good Luck

Firstly, Endesa are an awful company!

Secondly, why haven't you just set it up as a direct debit?  It's much easier that way and it avoids all of these problems.

Maybe get your lawyer's secretary to set it up for you, it's quite quick to do and will remove this headache of paying them every month.

Justin

thanx to everyone for yoir replies regarding our Endesa billfortunatley we have found an electrical company that will pay bills for you to Endesa as long as you Paypal the amount over and there fee,so hopefully now all sorted.

Thanks very much to you all that replied to me.

Pat Edwards

Pat can youi please share the details of the company that pay endesa using paypal as I have the sme problem, and I am sure there are others.

Gary

 Hi Gary

I think this the website Pat was talking about

http://www.myelectricsinspain.com/index.html

Regards

Thanks for the heads up Nigel.

I have spoken top Sean at myel;ectrocs oin Spain.

Unfortunately, he can't help with my present predicament because the account is not in my name.

 Hi Gary

Found this on another forum.Maybe it will help.

"I tried for months to get reconnection for a friend (who had been cut off as the bill couldnt be paid as they hadnt sent her a proper factura!). Even visited the head office in Granada twice, to speak to them in person and got a new contract sorted for her (needed escritura copy, passport and NIE copies etc etc to do this), however it took a further 3 months to get reconnected.

The Endesa phone no: is a 902 number (? 90 cents a min.?) and is expensive to keep phoning - I speak medium spanish and could get nowhere, and the english service kept cutting me off, or they said it was all in order, giving a new contract no: etc, and said it would be sorted but they never appeared.

To get to the point my friend contacted a spanish speaking company called Alpuharra Connect - (ask for Lisa) 958784595 and it was sorted/reconnected within 3 days for a 20€ fee.  They would need all the info - account no: etc.

The phone bill after 3 months of calling them is going to be about 50€ so it would be cheaper in the long run to involve a spanish speaker - I felt defeated somehow in my efforts to help my friend.

Hope our painful experience helps others, but its best to get it sorted as being cut off is a nightmare to sort out, art  "

Regards

Nigel,

thanks again.

If I use them I will report back.

Gary