It’s an unfortunate fact that you only really find out the worth of an insurance policy when you have to make a claim and even more unfortunate for a number of my clients who have been insured with Intasure
People often have no idea how bureaucratic the Spanish legal system if you are the victim of crime, typically a burglary, with all of the forms and declarations required, so having a property manager that will sort this all out for you, without you having to worry or travel to Spain
Just going to the Police to make the declaration, the first stage, which is required by the insurance company before they will except the claim, can be time consuming, then the property needs to be made safe, photographs done, an inventory, the insurance assessor has to visit and then the various visits required by the repairers takes hours spread over several weeks and of course it is normal for the company in Spain to charge for this, not thousands of euro, just an hourly rate based on the time taken, so typically a few hundred euro
In the past we have dealt with numerous claims and the normal process has been that the insurance company pays these fees, to the person who is the victim of crime, so can you imagine who appalled I was to be told today that Intasure’s policy is not to pay these fees, fees to management companies as they describe it
I rang them myself for clarification because with every other company there had never been a problem and the reaction from their claims manager at Intasure was total disinterest. He commented the policy clearly states whet we will pay and as this is the client’s property tough luck, yes we have to have the declaration and get access to repair and if the client has to pay to arrange touch, it is down to the customer, their whole attitude was take it or leave it because we are really not bothered
I then called 7 different Spanish insurers and every one confirmed that for their policies they would pay, subject to the cost being reasonable, the costs for somebody processing the claim in Spain, I already knew this based on other claims that we had assisted with.
Ask the question of your insurer or broker before it is too late