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06 Oct 2008 6:40 PM:

Re bank charges,
                               I called into my bank on friday 3rd October 08, to transfer monies from Euros to stirling I was very annoyed to be told by the clerk that a fee of 600 euros would be charged for this service. following my complaint I was told by the clerk he would E-mail head office to see if he could get a reduction, I agreed with this and told them to carry on with the transaction as the money had to be in the UK by Tues to secure the spot deal I had on the transfer, his word were as its before 1400hrs this would be know problem.
                                On checking my on line banking on Monday 6th Oct 08. I noticed the funds had not been taken, my wife then called into the bank to find out what the delay was, to our utter shock was told the bank had not transferred the money as they now want 1200 euros. The clerk could only say "it must be because you complained", he refused to let my wife see the manager for an explanation, when my wife said we would complain to the ombudsman he said there is no such thing in Spain.
                                 What action do you feel we should take 
                                                                                     Yours sincerley
                                                                                                 Barry Grant



Thread: Spanish Banking Ombudsman

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06 Oct 2008 6:39 PM:

Re bank charges,
                               I called into my bank on friday 3rd October 08, to transfer monies from Euros to stirling I was very annoyed to be told by the clerk that a fee of 600 euros would be charged for this service. following my complaint I was told by the clerk he would E-mail head office to see if he could get a reduction, I agreed with this and told them to carry on with the transaction as the money had to be in the UK by Tues to secure the spot deal I had on the transfer, his word were as its before 1400hrs this would be know problem.
                                On checking my on line banking on Monday 6th Oct 08. I noticed the funds had not been taken, my wife then called into the bank to find out what the delay was, to our utter shock was told the bank had not transferred the money as they now want 1200 euros. The clerk could only say "it must be because you complained", he refused to let my wife see the manager for an explanation, when my wife said we would complain to the ombudsman he said there is no such thing in Spain.
                                 What action do you feel we should take 
                                                                                     Yours sincerley



Thread: Spanish Banking Ombudsman

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