20 Nov 2017 2:41 PM:

I have an account with Caixa Bank (Formerly Barclays) and am receiving absolutely terrible service. I have been with the bank for 25 + years and feel disgusted at their behaviour.

I unfortunately requested that my lawyer transfer some funds from a recent property sale to my Spanish bank account where I would later carry out a currency tranfer to a uk bank. On the very rare occassion, where I managed to speak with a sub manager at the bank, I was informed I could make up to a 20000 Euros tranfer free of any charges. However, when going on line to use my online account I enter a section whereby I agree to a 0.4% charge of the amount being tranferred. Nowhere is there any section that shows it will be free (even though I have confermation in a written email from a manager) that it is up to 20000 Euros. I have tried to call the bank with it ringing to the point of cut off. I email this manager to query this situation and receive no response. Does anyone know how to overcome this awful and stressful treatment ?

Chris

 

Thread: Caixa Bank Seldom Answering Phone or Emails

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17 Nov 2017 1:27 PM:

As the original enquirer regarding the bank rip off subject I am very greatful to all the helpful and informative comments made by everyone. It was the withdrawal of cash to avoid these rip off fees that I wondered would get over the problem, however when living afar its not always practical when all you wish to do is transfer the money to a good FX bank for conversion to stirling.  

Thread: Rip off charges by Caixa Bank !!

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16 Nov 2017 12:57 AM:

Having recently had funds from a recent property sale transferred to my bank account at Caixa Bank I was quoted 0.4% of the amount involved if I wished to make a bank transfer somewhere else. This seems absolutely extortionate when it is just a click of a button when doing one's self online. Does anyone know if i called in and wanted to withdraw a large sum in cash whether there would be any charge or if there is any other way of withdrawing ones own money free of any charges?

Thread: Rip off charges by Caixa Bank !!

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