21 Mar 2019 2:09 PM:

Thanks for the links, ads. I've just been away for a few days so a bit slow in replying.  There are really two issues.  Firstly, a technical complaint - Cajamar forced a change on us because they closed our local branch. The transfer to another pueblo happened automatically - ie we did not have to change any direct debits or inform paying institutions. We want to transfer to an alternative branch with the same route of Cajamar just linking old account to new account - impossible we are told!!

Secondly, and the real point of the post was the unbelieveable attitude of one staff member who would only deal with customers he chose.

Thread: Advice on Cajamar Bank

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17 Mar 2019 9:01 PM:

I have had a Cajamar account including the capital account for 15 years - so Cajamar is Ok.. But not the Torre del Mar branch!!! 

It represents the worst customer service I have ever experienced and I would advise to avoid  - ther are alternatives.

We wanted to move account from Competa to Torre - went into the Torre branch and was told we needed an apointment the next day to see a particular guy and watched the manager? write the appointment into the staff members totally free diary page. We arrived next day only to be rebuffed by the guy on the basis that he refused to see anybody who he had not met personally and if we wanted to see anyone we should try to find the manager - who of course was not there. The poor lady on the cash desk (the only other person in the bank) looked distraught but I suspect that it was not a new experience. 

We will be moving accounts elsewhere despite the hardship that that will cause us.

Thread: Advice on Cajamar Bank

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