07 Mar 2020 10:08 AM:
Hi all has anyone experienced the nightmare we are having. We live in a apartment with a large terrace in January we had a call stating water had damaged the flat below ceilings. We contacted our insurance company immediately , who promised to be there as soon as possible, three failed appointments they did not arrive. On inspection we were told it was from the terrace but it was a community problem, we waited and waited for the insurance report, still waiting 2 months later, community keep insisting our fault due to bad maintenance. Insurance sent expert out who insists community matter, the neighbours are threatening court action, the insurance insist we don’t do any work, feel sorry for the neighbours and the language barrier doesn’t help. HELP
Thread:
Home Insurance
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