22 May 2010 12:00 AM:
On Friday, 30th April we picked up our car
from Goldcar based in San Javier Airport, this was booked via the
internet through AmigoAutos agents. The booking was for 9 days in
total. We paid in full for the car hire and 74 euros for a full tank
of diesal. We had only been in Spain for two hours and received a
distressed call from our daughter informing us our home address in
the
UK had been burgled and she had walked in on them. Can I just
mention,
we have car hire at least 7 times per year and have used Goldcar on
numerous occasions, so I would think we are considered "good
customers". We managed to arrange flights back on Sunday afternoon
from Alicante Airport, having spent many hours on the phone trying
sort
out bank accounts,insurance, etc. I telephoned both Gold Car and
Amigoautos to ask if we could return the car to Alicante airport,
together with half a tank of diesal, and 7 days remaining on our car
hire rental; I explained the circumstances and was obviously very
upset. Not only had our house been burgled, both sets of car keys
were
stolen, bank cards, handbag, laptops etc and explained all this to
both
companies. I requested if we could have a refund of the unused 7
days
car hire we had paid and the fuel - we were told no, and there was an
additional charge of 30 euros as we were returning the car to
Alicante
rather than Murcia! To say I am totally appalled by their lack of
compassion, uncaring and totally non-human attitude this company has
is
an understatement. I have emailed both concerned several times since
returning back to the UK and they insist they are not responsible and
its their policy to not refund any early return costs. I asked if
they
would possibly transfer the 7 days to another 9 day booking I want to
make for June; again I been told no. I have informed them I will be
writing my experience on car hire review websites and cannot believe
how we have been treated. I will never use either of these companies
again, even if it is policy, surely a bit of compassion and
understanding would have not cost these large companies anything. I
not only feel like I have been robbed by burglars, but also by these
compaines. To add insult to injury, whilst we were handing the keys
back into the car park office, the car was promptly driven away,
obviously they were getting ready to re-rent it out yet again and
charge for it, yet again...
Thread:
GoldCar & AmigoAutos
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