16 Jul 2010 9:53 AM:
Hi
You may be interested to know that there is an advice body that has been established by the European Commision that you can contact for any questions like these.
The European Consumer Centre for Services can be contacted if you require advice in this type of matter. Are brief is below and the contact details. There is an equivalent contact in Spain.
The European consumer Centre for Services 08456 08 94 94 We do have e mail contact and a web site. eccs at tsi.org.uk
This is a new service that has been launched on 28th December 2009 in response to the EU Services Directive. This is an important new service, funded by the Department of Business, Innovation and Skills and hosted and delivered by Trading Standards Institute, being offered to consumers who shop for any form of service in the EU.
The ECCS provides general information on consumer law and rights when buying services across the European Union, as well as contact details for organisations that could provide practical assistance in case of a dispute. The ECCS is an email and telephone advice service and consumers can also find detailed information on purchasing services across the EU through the website
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European Advisory Service
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