I arrived in Spain on June 2nd 2014, as I am in an area with little to non adsl or fiber network, I had to rely on other means of getting an internet connection. As an internet merketing and e-commerce entrepreneur I have to have access 24/7 at a reasonable speed. Europa Network came recommended to me, allthough I don't exactely know why, it's probably got something to do with Brits recommending Brits and them offering a discount for referrals. So, regrettably, I let them hook me up early July for an installation cost of about 50€, I chose the most expensive Wimax they had (6mb) which is not an awful lot, but it was ok. I could do my job, sometimes a bit too slow, but hey, it's Spain and the sun is shining!

End of August, early September I began to notice a radical decrease of speed and stability, so I contacted customer service. No problem, "just reboot your router and POE box". Okay, but if you have to do that several times a day just to get your emails in, it becomes more like a steady job. So I contacted customer service again, no results. September 9 is a holliday in the Communitat Valenciana, but I got a phonecall from Europa Network Alicante saying I was having trouble because of a "general" problem in the Javea area and the hoped to get me back online at regular speed by the end of that afternoon. Regrettably (again) to no avail, contacted customer service again via email and phone, but all they could say "I am so sorry but we are having a general problem and there is nothing we can do at this time".

Got a phonecall on monday asking me to go online and try to open a webpage, one page took over 10 minutes. A speedtest gave me an avarage of 0.4mb, allthough I am paying for 6mb. "Sorry but we changed our infrastructure and we can't give you a better service, I will forward your credentials to an associate company for a new contract and hopefully better service." Something I would never, ever say to any customer of mine, but I agreed and waited for them to contact me, again to no avail.

I have to earn my money just as any or most other 40 year old, so I contacted another company to hook me up so I could get back to my job. I cancelled my subscription at Europa Network, even though I had allready paid them upfront for October and I would loose my installation fee after a few months allready.

If you think they would admit to their poor service and poor customer service, your are greatly mistaken. They came back to me saying they can only process the cancellation from November 15 so they would be charging my card 1 more time early november, if any calls were made up to november 15 my card would be charged again early December and since I have not been a clinet for 12 months they would charge my card for cancellation fee of about 70€ + IVA. And, get this, they would not be able to guarantee service ...

Now if anybody can wrap their mind around a scam like this, please contact me! For all the others I would encourage them to really think twice before getting Europa Network to hook them up to their poor infrastructure as believe me there are a lot of better companies out there with a lot better infrastructure and at better prices!!