27 Aug 2009 11:16 PM:
I can fully understand your suspicions about it being a first post but I guarantee you that it is 100% genuine - I am not connected with any other company is Spain and am purely speaking from my personal experience.
I did visit their showrom and did speak to various people and I was bluntly told that it was totally against company policy to refund money ... I was told that I had signed their terms when we made the purchase - which I actually didn't ! - and their terms were clear NO REFUNDS.
We finally decided to buy 2 sun chairs to wipe out the credit and they even made us pay full list price refusing to give us the discount we had originally agreed "since we didn't buy the items as part of the original package" - strangely we didn't originally want them and only bought them rather than leave a credit outstanding !
Overall the product we received is good quality, although for the price we paid it should be, but their service once they had got their money was disgusting
The following is the comment we recceived from them despite having sent them our key so they could ensure that everything fit as they agreed to do before we confimed the order and sent them the money since we were ordering without visiting the completed property:
"Also you will see from the Terms and Conditions that I emailed over to you, you will see the follow:
The Acquirer takes responsibility to ensure that the dimensions of the furniture selected are suitable for the rooms in the property"
Thread:
Murcia Furniture
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