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18 Feb 2008 5:26 PM:

ver the past four years we have tried many email correspondence with Procumasa regarding start and completion dates for the pool, we have even sent a recorded delivery letter to the Technical Director at Procumasa and as yet still awaiting a reply

The problems started when we purchased the property through Iberian International, they explained that due to technical difficulties the pool may be up to one year late. What Iberian do not tell you is that after completion of property sale they take no further interest in pursuing any outstanding issues even though the take pride in stating 'all snagging problems will be dealt with by our internal staff' How can Iberian wash their hands of this large snag and how do we push the company?

Back to Procumasa

Over the last year we have negotiated with the San Pedro Town Hall to ensure that there were no outstanding reasons for further delays, we even spent time last April with Procumasa at their Headquarters with their internal staff, who assured us that the pool would be started by July 2007.

Our problems do appear to be falling on deaf ears and we thought by writing to the Technical Director at Procumasa we would at least receive a reply. The company cannot even use the excuse that they have not received the letter because the liaison officer rang to confirm that Jose Antonio Lopez (Technical Director) was personally taking charge of completing this project and stated that after receiving the letter he was suprised with the lack of commitment to complete the pool



Thread: Procumasa - Las Kalendas Does not listen to customers and ignors specification sheets

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