23 Apr 2012 4:32 PM:

I have had early problems accessing the web site but as with others this is all okay now.

Biggest issue is that regular transfer of mories from UK has gone 'missing'. Moneycorp / HSBC knows Bankia has got the money but it's not reached my accoount after 13 days! They say Bankia has money in a suspense account and lots of clients are in limbo land. In some cases Bankia have started rejecting and returning money and in other cases (like me) they still have it. All this after assuring customers and Moneycorp / HSBC that no-one had to do anything and all the changes would be automatic.

A total shambles!

If I hadn't got a suplus in my account I would have defaulted on several payments and I have had no apology and so far ineffective hep from my branch.

 

 

 

 

 

 

 

 

This message was last edited by PeterGannon on 23/04/2012.
Thread: Bancaja merger with Bankia....the customer´s nightmare

--------------------------------------