31 Oct 2017 7:21 PM:
I don't understand why, if you have a floor clause of 3%, you continued to be charged 5.9%. The floor clause is just that - the lowest rate you would pay. Strange.
We put our claim in with our bank, Banco Popular (previously Banco de Andalucia) and although they did take over three months (actually about five months!), they did pay out all overpaid interest, with interest on top of that. We didn't use lawyers - just used the form provided by the bank.
Hang in there! And if you don't hear within 90 days, follow up with them, but don't resort to lawyers too quickly!
Thread:
Floor Clause
--------------------------------------