02 Aug 2020 2:35 PM:
After Teresamc successful post I took the plunge and opened a Starling euro account. So far so good, community fees, water, town hall and electric all contacted via email to ask how to change DD.
Community & Town Hall sent a form to complete and also required a banking certificate which apparently is different to a statement as it shows your account details and name & address. Contacted Starling who said all of the information is available on a downloaded statement, I only had €100 euro in the account that I had transferred across so there wasn't a long list of transactions, so I printed off and scanned a copy of the statement and sent that where required. All accepted the statement and confirmed new DD's set up.
I found with Endesa that if you try to change bank details in the app it doesn't recognise the Starling IBAN, however if you log into the main Endesa site it does, so Starling added and associated with the electricity account. Before Endesa have attempted to take a payment I have changed suppliers to Bulb (Spain) and their sign up page accepted the Starling IBAN straight away.
Getting through to Sabadell to close the account was a bit of a hassle, on hold because all agents were busy but then the call would time out and cut off so I would have to start again, tried several times over a week and eventually got through on Friday. Asked for either my passport or NIE number, neither were recognised by their system and they cannot find you without this information, they cannot search on your account number or name, eventually realised I had renewed my passport since opening the account so dug out the old one and quoted that number and it was recognised. As I spoke to the agent they sent a couple of digital signature requests to the Sabadell app to confirm closure and the account was closed a couple of hours after that.
Fingers crosses everything now works as expected, if it doesn't I have the email confirmations from the various entities to quote back at them.
Thanks Terrsamc for giving me the confidence to do this. Oh and by the way, I don't speak Spanish so everything was done in English or with the help of Google translate.
This message was last edited by Rumbletum on 02/08/2020.
Thread:
Starling Bank Euro Account
--------------------------------------