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Soy... un hombre

Sobre mi... Telecoms provider for Tenerife, the Canary islands and throughout Spain.


Vivo en... Santa Cruz de Tenerife


Me gusta... Scuba Diving


Trabajo de... Owner: Tenerife Telecom


Mi firma en el foro es...

Tenerife Telecom – Advanced Communications (www.TenerifeTelecom.com)

TenerifeTelecom's latest forum comments


14 Feb 2012 9:21 PM:

Personally I think it's appaling the way some customers are treated. That's one reason why we launched the Tenerife Telecom Surgery where consumers can come to us with their gripes and problems and hopefully we can help.

For our part we quote prices and stick by them and in many cases reduce the price to the customer if a genuine mistake was made either on our part or theirs in signing up to products they do not need.

Our average price...? 39.90. All in. No hidden costs or price rises after a efw months like some I could mention.



Thread: Telefonica ADSL!!

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13 Feb 2012 11:24 PM:

That's strange... I had a call from a Spanish customer today who did just the same but got stiffed. Strange.

My response to him was simple. If they could have provided you with a better price why did they wait until you were ready to cancel.

He's now our customer.



Thread: Telefonica ADSL!!

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13 Feb 2012 11:03 PM:

 

I came across your post through a Google alert I have set-up specifically looking for anything to do with the subject you commented on and I'm pleased for you. So many English speakers have to deal with high prices, ineffectual support and after sales that borders on belligerent.

We have a number of customers connecting in the mainland now and although that is not our primary target it's becoming clear that there is a gaping hole in the telecoms market in Spain for good quality good priced products and after sales support that doesn't treat you like a hostage.

We also provide packages with unlimited UK calls, LoCall numbers such as 0843 and a whole host of other services specifically for the UK ExPat market but rather than come on here and push my own brand what I'd like to do is help where I can as we've been operating for around 1 year now and I also have a number of years experience in Telecoms and IT that may be of use to forum members.

Thanks.



Thread: Telefonica ADSL!!

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