28 Sep 2020 4:26 PM:
Has anyone had a problem with using their UK mobile for online banking with Santander Es?
I was fairly happy until recently to receive regular paper statements to my home address in the UK but this stopped earlier this year. I thought it was linked to Covid so when I enquired why at my local Santander branch they said that it was no longer possible to have these. They said I had to use the App/online banking only. We looked at downloading the App which I did but the process of logging in would not work - this was put down to my having a UK phone. They sent me away with a phone number to ring the Madrid office. This I have done who have referred me back to the local branch. Not only can I not visit them in person as I’m now back in the UK but I fear if I call them I will get the same response - it’s not possible because I don’t have a Spanish phone. I find it difficult to believe that this is really the sticking point. How do other people get on with Santander Es bank accounts, surely I’m not alone with this situation? Has anyone encountered a similar problem?
Thread:
Why Can’t I Use My UK mobile with my Spanish Santander Bank Accout
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