30 Sep 2013 2:03 PM:

In May 2010 whilst living at a different address, I ordered an ADSL and Telephone Line from Europa Network. I had expressly confirmed both verbally and in writing to Europa Network that I did not want any dealings with Telefonica what so ever due to passed experiences. I was assured in writing from Europa Network that once the telephone line had been installed I would have no dealings with telefonica.

In March 2013 I ordered an ADSL and Telephone line from Europa Network. I again stated my express wish of having no dealings with Telefonica.

The Europa Network sales representative failed to fully explain the FULL facts and relevent procedures prior to installation in March 2013 and I have been lumbered with a telefonica line and contiuously billed directly by Telefonica.

I complained in writing to Europa Network immediately and to date I have received nothing but “bully boy” tactics from Europa Network and I have been sent emails demanding monies for cancellation fee,s and they now tell me it is MY responsibility to cancel the line with Telefonica.

Their customer services department is atrocious beyond belief and they certainly have no idea of “customer relations”.

I would advise anyone to avoid Europa Network if you want a care free no hassle ADSL and Telephone system.

 

 

 

Thread: Has anyone used Europa Network for internet and UK TV?

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