07 Jan 2011 11:41 PM:

Interesting reply Ben and just have to pick you up on something - I know two ladies who worked in Telesales for Cocoon who have left so your statement here is inaccurate by at least two people! And they also tell me they never got paid and that is why they left! But perhaps they were lying - who knows, people do exagerate don't they.... Anyway I guess the main point for a thread such as this, is with the service Cocoon / BT / whoever offer, rather than whether they are a good employer. And in my experience their service is inferior to Telefonica. On the whole they are only able to offer (at best) half the ADSL speed Telefonica offer (be careful of of the "up to 6Mb" as in reality this is actually less than 3Mb compared to Telefonica's 5 - 10Mb actual speeds), even though they actually just resell Telefonica's network. Whether this is because Telefonica only allow them lower speeds as they are a competitor (which would be a bad state of affairs, and you'd hope the regulator would stamp on this), or because they won't pay Telefonica enough for bandwidth in order to try and make more profit I don't know. It would be great if they could offer a competitive service to Telefonica, but right now they don't and Telefonica are getting pretty aggressive with their pricing as well as upping their speeds - so personally I'd be sticking with Telefonica right now!!

Thread: Cocoon telecom

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