09 May 2011 9:30 PM:
I have just returned from Spain with what I thought was the telephone number to cancel my 3G dongle: 607 123 000
As I'm sure many of you know I have discovered today that this automated number is a nightmare and even if you stumble into speaking with an operator, they don't speak English and four times today it's adios and they cut me off.
I'm at my wits end as the bank account from which the monthly amount is taken by direct debit is now closed. I don't speak Spanish but having had the contract for nearly 3 years, being an 18 month contract, I am within my rights to cancel immediately.
The Vodafone shop in Carrefour in San Juan speak excellant English but they cannot tell me if there is a fax number or a number I can speak to an English speaking person in order to register my cancellation. The Vodafone website is hugely informative except on how to cancel...no surprises there!
Can anyone give me a number I can communicate my cancellation to from UK. I don't anticipate being back in Spain until Christmas.
I don't have a vodafone mobile only a dongle and so no easy numbers to dial vodafone.es. I have tried Vodafone UK but again the same number 607 123 000...it's becoming imprinted on my brain!!!!
HELP
Thread:
Cancelling contract with Vodafone 3g internet
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