09 Nov 2010 11:03 PM:
Hi,
I once booked via cartrawler, and I have to say, that I would never do it again.
Price was ok, we got a car from Aquesa ??? , long time ago now so not sure if that is how it is spelt. Had to wait 1 hours, as there was no car and as the guy said " it is being made for you" took this as being cleaned. Full/Full basis. 100 euros deposit for - I do not know! we were tired, late for meeting up with friends etc, so just paid it when the guy said it would be refunded on return.
On its return, the tank was full, the guy checking it sat revving it for a few minutes (hoping the arrow would move!). He said that we had damaged the rear bumber, so we shown him the car plan on pick up which determined that the car was already damaged. He was surly, unhelpful and doing his best to find fault. Getting more and more upset because he couldn't. We have extra insurance cover with annual cover, so if we had done any damage we would have been covered anyhow.
I asked for a refund receipt of the 100 euros on my credit card. He told me to go to the office with all the paper work, upon which he had written many notes in Spanish. Went to the office, where I was told that the refund would be done automatically within 10 days. Not being in any position to debate this, as he was adamant that he could not do anything there and then, and we had a flight to catch, which he was well aware of and utilised to the best of his ability.
No credit card refund even 2 months later. Put the whole amount in dispute. My credit card company eventually got the 100 euros refunded - 6 months later, after numerous calls, letters and exasperation.
NEVER AGAIN........... I stick to car-jet. No problems with them yet...................... and used them regularly over the past 3 years.
Thread:
anyone book car trawler through fromnt page on EOS website
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