07 Oct 2011 8:49 PM:

 I need to add to what has been said on this site , Cocoon /arrakis are a bunch of shysters. 

i signed up with them based on their promises of cheaper calls better broadband etc. it proved to be a nightmare, the service kept dropping out ( about 20 times a day )  and whenever I reported it I was told that because the line was owned by Movistar ,it was their responsibility and BT /Cocoon  could do nothing. I was also told, by an employee of cocoon, that the routers supplied by BT /cocoon were not as good as Movistars ! 

I did get an engineer out from telefonica/Movistar who told me that the line was very old and really needs replacing ,but this was unlikely to happen in the near future, I reported this to BT/Cocoon who said there was nothing they could do as I am about 2 km from the exchange and Movistar would not do it .

I had no option to return to Movistar, who had previously supplied me with a satisfactory service, albeit a bit pricey ( hence the change to BT/Cocoon) .

I told the support team that I wanted to leave, as the service was rubbish, which they understood and was advised to call a number and explain why i wanted to leave otherwise I would be charged a contract cancellation fee, i did this and was given an email address to send my request to .

I eventually received a very brief reply to say that they had looked at my request and because the fault was on the wiring inside my house they couldd not cancel the charge.

This is absolute rubbish as since changing back to Movistar  nothing has changed about the wiring inside my house and it works perfectly with between 5 and 6 Mb. .

I have told them they are talking rubbish and have refused to pay , we will have to wait and see what happens, they want €60 for breaking the contract and I have told them that they broke the contract with me, by not being able to provide the service they promised .

Watch this space !

Thread: Cocoon telecom

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