07 Jun 2012 6:31 PM:

Just wanted to warn anyone who is thinking of contracting cocoon telecom. They are the biggest scam that is around.

 

I contracted them 2 years ago, then moved house and since I had no phone connection there I needed to cancel the line. This was January this year. I spoke to cocoon telecom, and they said they cancelled my line, but I have been paying telefonica ever since for the line rental.

 

I can not cancel my telefonica line (which THEY installed) with cocoon telecom. They pass you off to Arakis services, who don´t speak any english (so far for all support in english) luckilly I speak fluent spanish, but Arakis services say, since I contracted the line with cocoon telecom, they have to provide the service of canceling the line.

 

When I call telefonica to cancel my line they say since it was contracted by arakis service, they have to cancel the line for me.

So basically, no one can cancel my line and I keep paying 30 euros per month for a phone line I don´t use in a house I no longer live in.

It is a disgrace! Cocoon telecom pretend to be ever so helpful "in your own language" but if you don´t speak any spanish you will not be able to cancel your line if you move.

I have now denounced cocoon telecom and arakis services. Not becuase of the 30 euros per month, but hopefully to prevent this happening to anyone else who contracts their service.

 

Trust me, I have lived here for 8 years, have a good job and am fluent in 4 languages, I KNOW they are an abolute rip off.

 

 

Thread: Cocoon telecom

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