24 Mar 2012 6:38 AM:

 I had awful problems with cocoon. signed up fpr broadband. never had even 1 day of service. i eventually stopped my payments after 10 months. they threatened me with proceedings but i threatened them back. They are fraudsters and cheats

Thread: Cocoon Telecom/Arrakis

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21 Aug 2011 12:15 PM:

 Latest news from Cocoon Telecom

Having conned me into continuing to stay and pay them by offering me a 6 month credit in February they just emailed to say there will now be no rebate. They say the service works fine ( I never had one day of broadband since signing). They say I should call customer support. By the way "customer support" consists of a guy telling you "switch your lap top off and switch the router off" They have nothing else............GUYS  PLEASE STAY AWAY FROM THIS COMPANY> THEY ARE PROFESSIONAL CONMEN

Thread: Cocoon telecom

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04 Aug 2011 4:53 AM:

 I signed up with cocoon 11 months ago. 60 euros a month for the line and broadband.  I dont live in Spain but stay at my house for short vacations. During those trips I have never had even one day of complete broadband service. Mostly I get nothing at all. On a good day a few minutes. I have made over 200 calls to technical support. Now they do not talk to me  promising to always call back in 10 minutes, which never happens,   On Wednesday someone from Arrakis finally called at 11 15 pm offering help. It soon became clear it was a deliberate wind up. During my dealings I have been given 7 different email addresses to write to. Only one ever replys and that is an automated reply just promising to respond soon. It never happens. 4 months ago I was promised a refund but that has never happened either. When I call Cocoon as against Arrakis, they inform me that they are purely agents and these guys who were so super charming when I wanted to sign up are now super abusive. So far Arrakis/Cocoon have had 700 euros of my money and I have had nothing. Personally I refuse to allow people to steal from me without fighting back even though I am now nearly 70 years old. It is my intenetion to pursue these people through the court system and via the police with a denouncement. I will instruct my lawyers in London to contact BT and various newspapers in Spain. The very least that will happen is that these people will be exposed and other members of the public will not suffer the same fate as me.

Thread: Cocoon telecom

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