23 May 2017 10:25 PM:

I too have had a run in with Linea Diredta today.....I was in Spain 3 weeks ago & checked my mail box for a renewal quote for my car insurance, but there wasn't one there.

On the 16th May, I phoned them to say they haven't given me a quote for renewal & they said they had posted it to me.

I said it wasn't in my post box some 3 weeks ago when I was in Spain & I'm now back in England, so she gave me a quote over the phone, I said I was waiting for another quote from another company & would ring them back if I wanted to renew.

Today to my surprise, I got an email with a renewal cover note for my renewal, I immediatley phoned them to say I hadn't confirmed that I wanted to renew it with them.

I asked them how they had taken payment & they told me by my credit card ending **** & gave me the last 4 didgits of my card that I had paid with on the previous year.

I was un aware they had kept my details & thought it was illegal to do so without my permission?

There response was they telephoned me & text me a message (which was to my Spanish phone, which I keep in Spain) & they need notice to canel, NO mention of this NOTICE when I spoke to them on the 16th May.

They knew I was in England & they had my email address, so why didn't they contact me by this method if they had no response by phone?

They soon emailed me to say they had taken payment,  I phoned them to tell them I didn't wamt to renew & to refund the money back to my card.

The response was in Spain we have to renew your policy automatically by Law & we couldn't get hold of you & we DO NOT refund any money if you cancel!

I contacted my card provider to report it, who are in the process of trying to get the money back.

I have heard so many bad reports about this company, not paying out when claims were applied for on house insurance, saying bad workman ship etc.

I had a friend who was with them & recently had a flood due to the heavy rain in December, when she put a claim in, they only paid a fraction out to her compared to other people with other insurance companies, who's premiums were half the price!

So beware they are not the company that we thought they were, we thought they were connected with Direct Line her, but apparently NOT?

 

I will keep you posted if I get my money back!!

 

Thread: Car insurance

--------------------------------------