13 Oct 2009 7:44 PM:

At Malaga we were told that we did not have comprehensive insurance.   I tried to explain that we did, I had even paid extra to delete the excess!!  They told me that this was not the case.  If I wanted to include insurance for the vehicle I was hiring I would have to pay an extra 30Euros.

We didn't really have an option.  We don't speak Spanish and he insisted that if the vehicle was damaged or stolen then we would be responsible for all costs.

When I returned home I checked the website and was confident that I had paid to include comprehensive insurance.  I spoke to cartrawler, who said I had to put my complaint in writing, which I did.

I was then told, tough we paid for the extras and this was our choice.

I am concerned that as a broker they simply don't care that someone had sold an additional ins (we never found out exactly what the extra cover was!), under false pretences. - ie fraud!!

I would never use them again.  I do intend taking the matter further.  I know 30Euros is small fry, but to me it isn't,  but more so I cannot stand the dishonestly and then the shrugging it off attitudes!!

Thread: Has anyone used 'Car trawler' for car hire

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