31 Jan 2017 9:53 PM:

Submitted a claim to my insurer almost a year ago amounting to approximately 1200 Euros. The insurer used a "loss assessor" and on his advice my claim was rejected. Lodged a complaint to the insurer's customer service department and this was also rejected. Then submitted a complaint to the Ombudsman Commission which wrote back and said that I should resort to the proceedings provided in Article 38 of the Insurance Contract. Under this Article I appoint an expert, at my cost, to provide yet another report which the insurer does not have to accept and who can then appoint yet another expert for which I would have to bear half the cost. The total cost of all these experts would probably amount to almost the amount of the claim and even if I was successful the costs would make it not worth pursuing. This all seems a very long winded process from which only the insurer and any experts benefit. Has anyone had a similar experience and if so what did you do?

Thread: Problem with an Insurance Claim

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