13 Aug 2009 12:15 PM:
Hi,
I have an issue with Kutxa bank. It's a really long story spanning over a year so I won't go into the detail. To be honest, it's not a huge amount of money in question but I hate being ripped off.
They say that the only way to start a complaint process is to go into the branch in question in person. Their reason for saying this I suspect is that the branch is in Marbella and our property is in Murcia! Is this true?
In looking through this thread, it seems to be that I can write to the Bank's Client Defender which would be a head office based role presumably. In looking through the register of banks, I can't see Kutxa on it.
Can anybody advise if this can be done in writing or at an alternative branch -- in my case in the Murcia area.
Thanks very much.
Thread:
Spanish Banking Ombudsman
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