28 Oct 2012 3:32 PM:

I have just discovered this site, and I wish I had found it before I signed up with this BT Cocoon , I have gone through all of the previous posts and I have never been treated so badly.  I have been paying them every month for 19 months, and as yet no telephone or internet. I also have made lots of phone calls, sent Airsure letters from the UK, all to no avail, they promise to call you back, never do, promise the service will be on in a few days, I have wasted so much time waiting in for it to happen,  They are bullying and abusive, I have been told it is "all my fault"  I am now in the process of trying to recover the money I have paid them, I have also been paying Telephonica - at their instruction!! I feel really foolish that I let them take me to the cleaners like this.  Whatever you do, do NOT sign up with this company.

Thread: I agree - have waited for telephone and internet for nearly two years

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