11 Oct 2011 4:44 PM:

Thanks for response... we go to Spain several times throughout the year since we have now both retired.  We were bullied on several occasions into the extra insurance for car tyres/windscreen etc.,etc., I then read an article in the Sunday papers about Car Hire in Europe and the extra Insurance they try to get off the Hirer when they go to collect the car.  They recommended an annual Insurance with Icarhireinsurance which costs £39.99 for an Annual Policy. which you can have several people on it as long as they reside at the same address.  We have now taken out that Policy and even though at the Desk they still swipe your Credit Card if there was extra charges that we had to pay out during the holiday we just obtain the receipt for same and when we are back in the UK we then claim on the Insurance Policy.  I did telephone the Insurance Company before we took it out and asked what would happen if we actually had a claim whilst in Spain and they said just get the necessary receipts and enjoy the rest of the holiday and then send them in when you are home.  We have been to Spain 3 times since taking this out so it has well and truly paid for itself already.  If people are travelling to Europe for more than 14 days in any 1 year paying the £39.99 is cheaper than taking out the extra insurance with the car hirer. 

 

Regarding not hearing from Record because it was hired through  Car Hire 3000 Manchester and we have hired from them on lots of occasions, I am hoping that they will resolve this problem and hoping that the Desk Clerk who looked very stressed and tired had just got his fingers in knots on his keyboard!! ha ha

 

We did actually have a car in Spain and then 3 years ago sold it, stupid people that we are worst thing we ever did.

 

Liz and Allan

Thread: Record Rent a Car- Alicante. Opinions please

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11 Oct 2011 4:08 PM:

Yes I agree with you, although we had to refuel during our holiday and only paid 10 euros to get a quarter of a tank.  Yes back in June we only paid similar to you but going up over 30 euros in 3 months doesnt sound right.  I havent had the decency of a response from Record as yet.

 

Liz and Allan

Thread: Record Rent a Car- Alicante. Opinions please

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11 Oct 2011 1:19 PM:

Thanks....before you leave the desk ask them what they are going to charge for petrol and check it on the contract.  We didnt do that as it was in the early hours of the morning and we had been stood in a queue and just wanted to get home to bed.

 

Good luck.

 

Liz and Allan

Thread: Record Rent a Car- Alicante. Opinions please

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10 Oct 2011 1:32 PM:

We have just returned from our long holiday in Spain and hired a car with Record Car Rental at Alicante Airport.  This was arranged through Car Hire 3000.  We had hired from them in June and was given a Kia Picanto, which we had trouble with as our house is in a hilly area.  We went to collect the car on the 30th August at 11.30 pm the Desk Clerk looked a little harassed and he offered us a Kia Picanto.  I asked if there was anything else and mentioned the trouble we had in June.  He offered us a Fiat and we handed over the necessary paperwork and cards etc.,  We went to collect the car which was now 12.30 and we loaded the car and I then noticed it actually only had half a tank of petrol.  My very stressed husband then returned to the desk and they gave us keys to another car.  Yes it was a Kia Picanto but by this time we just wanted to get to our bed. 

 

We had 37 glorious days in the sunshine and arrived home on Friday morning early and decided to leave the mail opening until Saturday.  Well Saturday morning my husband started to wade through the mail, lots of rubbish, but the Visa Bill was there and he is 67 and he nearly had a heart attack when he realised that for the Kia Picanto we had been charged 93.28 euros for a tank of petrol. Halfway through the holiday we had to buy petrol and 10 euros took it to a 1/4 full!!!  I tried to get in touch with Car Hire 3000 and everything has to be in writing and also I contacted Record and I got the same response.  So I then emailed and as yet have had no reply.  In June we were charged 60.51 euros so from June to August the petrol price had increased by 32.71 euros. 

 

I wanted to put in the email about Dick Turpin but I thought better of it thinking would a Spaniard understand what I was saying.

 

Any help would be much appreciated.

 

Liz and Allan very disgruntled pensioners

Thread: Record Rent a Car- Alicante. Opinions please

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