09 Mar 2012 10:15 AM:
We are not having a good time with Bankia, we have been told that the bank of Spain has told them that they have to stop a certain type of deposit account
My argument was that when we took out this investment we were told that the invested money was "safe" and it was only preferential customers that this offer was being made to. You could access your money immediately it might take 1 day for the funds to b transfered back into our current account. We were never told that you had to "sell" your invested money and now that there are no buyers for this investment our money is worthless. I have been saying we were mis sold this investment or that when it changed and we could not take out our money or needed more time to return the invested monies we should have been informed and allowed to take out our money if we wanted. To me it is a change in the terms and conditions and we needed to be informed of this before this situation happened.
I have written to the banks customer services complaining about the situation, this has to be done first before you can take it to the bank onbusmen. In Spain the onbusmen is the Bank of Spain so it not looking good but I thought I would make my complaint officaly to them. I have not had a reply.
Thread:
BANKIA
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