14 Jun 2015 4:19 PM:
I agree Malagacar is a reputable company, one I have dealt with on many occasions over the last 6 or 7 years, however I do feel their advertising blurb is somewhat misleading these days. They claim to guarantee cheaper rates but the reality is you NEVER pay the amount printed on your online booking. Yes they inform you of the half full/empty fuel policy so you are prepared for that, but what about the additional driver - that used to be free, now 11 days cost €40. Then there's the additional insurance costing between €8 - €12 per day... I used to take out a yearly plan which covered under body, cills etc., but if you refuse their 'full insurance' they deduct €1000 from your credit card for the duration of your hire. Apparently this is refunded on return of the vehicle provided no damage has occurred during the hire.
The car we hired a couple of weeks ago, whilst being mechanically sound, had dents and marks galore. Thank goodness we did pay the additional insurance otherwise I bet money would have been deducted from the €1000 deposit even though it was taken back in exactly the same state as it was when we got it. Obviously one should be vigilant checking the vehicle on pick up. However the cars are parked in a confined space with not the best of lighting so by the time you've alighted the plane, collected bags, spotted the rep by the exit, walked round to the mini bus pickup point, waited for transport to drive you to the office, queued to get to the counter, finally been given the car keys and stowed away all the luggage before thoroughly checking the vehicle, it is easy to miss something.
In reality the vehicle which was quoted as costing €16,60 a day actually cost us (excluding fuel and additional driver) €24,60 a day that's almost 50% more than what was quoted online.
All in all we paid almost double the price quoted, sadly Malagacar appear to be on a par with other hire companies rather than superior.
Thread:
Recommendation for a car hire company at Malaga airport.
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