09 Mar 2011 3:09 PM:

Hi AngieKSA

Sorry to hear about your bad experience from Lloyds, they can be a real headache to deal with.  They have carried out a "payment review" which allows them to extend your interest only period by 1yr without any costs (we have helped lots of clients with these forms).  You have managed to extend this for 2yrs which is good news.  Are you able to tell me which branch this happened at please so we can stay well away from them?

The biggest problem at the moment is that there are no other providers in Spain offering interest only re-mortgages except Lloyds TSB.  I am pretty sure the Bank are aware of this and as such, do not seem too interested in offering a good service to compete for the business.  It is an unfortunate truth that we are working against every day.

You could try complaining to the Bank of Spain if you feel you are getting nowhere via the UK route but at the very least, you should lodge a formal complaint at the branch in the complaints book (assuming you haven't already that is!).

Try to diarise the date for this, giving at least 6 - 8 weeks before (just in case), so you can see if you are able to apply for an additional interest only period or give you enough time to search for a suitable replacement mortgage if required.

I hope this helps

 

Kind Regards

Patrick

Thread: LTSB/Halifax - forged documents - beware

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