07 Apr 2012 6:55 PM:
Here's what worked for me (transferring from Bancaja to Bankia):
Firstly you have to get a new digital signature. This will be 6 to 8 digits only, and if you don't already have it you'll need to speak to your local branch directly who should guide you through the process.
If you call up b a n k i a . e s / e n / h o m e you'll access the web page which is mainly, if not all, in English. In my case I had to log in with the number of the passport I had when I opened the account. My NIE number didn't work. (Previously it had been the last 12 digits of the A/c. No. itself).
The password was the same 4 digit number I'd previously been using with Bancaja.
HTH.
Thread:
BANKIA
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