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Soy... un hombre

Sobre mi... Hotelier on the Sierra Espuna


Vivo en... Gebas, Sierrra espuna.


Me gusta... Sports and activities.


Trabajo de... Hotelier.


Mi firma en el foro es...

Living it up at THE HOTEL LA MARIPOSA!

sidyid's latest forum comments


07 Jul 2013 12:50 AM:

 No, the problem is they don't care, have no customer service and a huge attitude problem toward their customers, Not sure at all if I am saving money because electricity has gone through the roof since I have been with Iberswitch so I no longer have a comparison, when I told them that I wanted to switch back to Iberdrola the woman from Iberswitch told me that as I was cancelling they would not be prepared to transfer me back to Iberdrola as I was no longer an Iberswitch customer.

 

The electricity company that I pay the money to for my power have taken the money from my account (1750€) for 2 months electric last week and I still have not received a Factura, not one other company does this to me, I am ordering solar this week, 9000€ for enough solar power to run my hotel, recouped in a year!

Sod em all!



Thread: Iberswitch

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06 Jul 2013 6:31 AM:

 As stated I had let Iberswitch know but they did not want to know or want to help, I have had nothing but problems with Iberswitch, my electric bills are 1000€ a month and they do not give 2 hoots about us, they offered absolutely no solution.

And it may be normal from where you come from for a company to take money from your account without sending you a factura first but It certainly is not normal from where I come from and even Iberdrolla send me a factura before removing money from my account.



Thread: Iberswitch

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05 Jul 2013 12:24 PM:

 Stay away from IBERSWITCH, yet again the company that they use to supply electricity to my hotel have just taken a huge amount of money from my account without even asking, I have received no factura or demand...they just took it (1750€) I spoke to the "customer care team" and I use the term loosely and they do not care, I am going back to Iberdrolla at least they inform me that they are robbing me.



Thread: Iberswitch

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10 Mar 2013 5:18 AM:

 I want to do a level 1 kayak course here in Spain, does anyone know who operates these in the Costa Brava costa Calida areas, must be a recognised course.



Thread: Kayak course

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17 Oct 2012 4:12 AM:

 

This is the reply that I received very quickly.
IBERSWITCH CARE TEAM
10:06 (18 hours ago)
 
to Casa
 
 
 
 
Dear Mr +++++++
 
The recent changes we have made to the billing of your electricity supply should hopefully mean the last of this kind of letter from Iberdrola.
 
We believe the general idea of their letters has been to cause concern and worry to our customers, in a bid to win them back. There can be no other reason as the basis of their letter is unfounded. Naturally, they have covered themselves with the line of very small print they have added to the base of the letter itself:
 
"This notification is void if the payment referred to has already been paid"
 
The fact is, the "issue" they refer to was dealt with long before the letter was even posted. They have sensationalised something which was a non-issue to begin with and, added credibility to their claim simply by sending the letter by registered post.
 
You are no longer a customer of Iberdrola and they should not be contacting you, for any reason other than related to the external installation or, the ICP switch.
 
Having dealt with monopoly companies in Spain for many years, we suffered similar experiences with Telefonica when the phone system was deregulated. All threats were without substance but worrying nevertheless.
 
I am sorry you have received these letters for which we have had no control. Please be assured, we will do whatever needs to be done in order to protect our customers from what we consider to be, harassment.
 
The delay in producing your electricity bills is purely down to the billing name change from Elecval to Cenermed, but we have been assurred that bills are being produced and you should receive one soon.
 
Assuring you of our best intentions at all times.
 
Kind regards
 
 
Jonathan
The Care Team


Thread: Iberswitch

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