21 Sep 2011 6:13 PM:

 Please don't use the housemaids.  We started using them after seeing a post on here about them.  It started off great, they were fantastic with our first few guests.  Now they are absolutely terrible and we are looking for another company.

They haven't met our last 4 or 5 guests with the keys (as we pay them extra to do), saying that the guests are hours late and they don't have time to wait around.  This is fair enough but having spoken to the guests, they all say they were there at the agreed time, except 1 who was 10mins late.  I doubt very much that so many separate sets of guests would lie about the same thing!

As part of their key holding service they do inspections after each guest leaves and are supposed to notify owners if anything is wrong.  We were only told about something THREE WEEKS after the guests had left, and after we had received an invoice from the housemaids for cleaning the property. We have now been billed extra for this.

I absolutely dread dealing with both Phil and Jayne, as neither of them are professional.  At the beginning they were very nice and chatty. Then as soon as I asked them what happened about meeting guests (done in a very pleasant, professional way) they were aggressive and defensive, heaping the blame on to everyone else involved.  I can understand being angry once it is first mentioned but they have continued to talk to me in this way.

Having spoken to other people in the area who have used the housemaids, it's apparent that the business has taken on more clients than they can deal with, meaning they don't have the time to do each job properly.  All of the people I've spoken to have since left the housemaids and are happy with their new people.  We will be doing the same as soon as we get the bill ^^^ sorted out.

Letting our holiday home has become a living nightmare since dealing with the housemaids. I would advise either don't hire them at all, or don't get on their bad side. As soon as you even slightly criticise their work, they are the worst people to have to deal with.

Sorry to be so negative (it's not usually my nature) but I hope this post has at least helped people really think about who to hire for this service. 

Thread: Keyholder, meet and great and cleaning required. - Playa Flamenca

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