14 Jun 2013 3:29 PM:

Europa Network review:

Europa never seems to do anything unless it makes them money. In terms of customer support or ethical business practice, well in my experince they have a lot to learn.

Europa is disastrous. They could not provide what they promised (8MB, or even 6MB, or even 3MB) and have left me with an installation fee from telefonica (€79, they said it would be free), a 6 month contract with telefonica (€15/month when they said I could cancel with no charges at all if I wasn't happy with the service they could provide, and I'm not), a disconnection fee with telefoncia to cancel the line that Europa were not able to get any decent speed of internet on (an additional €80), plus so far no refund for the equipment i sent back (€56).** EDITED - Against forum rules ** Their sales line rings through immediately, but their customer support line is NEVER answered. Jazztel has now got me started with 4MB (why could they do it when Europa could not?) and I am pressing for full refunds from Europa. 

If you have had a disaster from Europa, let's group together and get our money back!!

If you want further proof of other's experience, have a look at Trustpilot reviews on Europa-network.  

 

 

 

 

 

Thread: EUROPA Network ADSL - bad experience.

--------------------------------------