05 Jul 2010 10:27 AM:
Customer Service is definately going down with BMI Baby. I recently returned to Birmingham from Alicante it took over 1hr to check in they were getting you to put your hand luggage in the relevant container to check the size and then weigh it and this was causing many problems. Also they were not allowing you take a hand bag if you already had a piece of hand luggage. Due to this delay I didn't have time to purchase a drink before flying and I was very thirsty, then to top it I had to wait over 1hr to get a drink on the plane and I was only in row 9, I was lucky got what I wanted but alot of people were told that certain items had run out and their reply was this plane has been flying since 5.00am that morning ( my flight was 21.50pm) don't they re-stock. Their prices are going up and customer service going down.
Thread:
BMIbaby cancellations
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