23 Feb 2011 5:32 PM:

Ok thanks, I can get to the page you describe and enter the barcode (I've done it several times very very acrefully and double checked) but when I press continue it just presents the same page again and asks for the bar code. V frustrating indeed!

What I had not realised before is that if you select the endesa home page in english, you cannot access all the sames functions as if you stay in spanish - tricksy!

Anyhow, still stuck I'm afraid!

Thread: can't phone endesa from uk - please help!

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22 Feb 2011 3:59 PM:

THanks mr fixit, but the second number is the one i've already tried, and i've just tried the first with 0034 prefix and its not recognised from uk.

Any other ideas?

Thread: can't phone endesa from uk - please help!

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22 Feb 2011 12:00 AM:

Hi, I gather I'm far from the only person to have problems with Endesa. It seems that a direct debit has failed for some mystery reason, and they are threatening to cut off electricity to apartment in Costa del Sol. It is totally impossible to get over there for the foreseeable future (mother-in-law in hospital, daughter very ill), yet the number on the bill we've been faxed does not work ( 902508850 - I'm guesing it's the equivilant of an 0800 number in UK). I've looked at the website but cannot see any other contact numbers other than 902 numbers, and no way to make online payment.

I have two friends heading out to the apartment next months, one of whom has MS, and I can't find a way to be sure they will have any electricity.

Can anyone help?

Thread: can't phone endesa from uk - please help!

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