15 Aug 2013 10:19 AM:

Hi.

As you can read in my post just below yours:

<<< snip >>> “MINUTE MEDIA 21 S.L. Telecom” <<< snip >>>

Contacts given are: a free phone, 900 900 373 and a website, mm21 (ended in dot+es)

Sorry but this site does not allow me to put links, but the website is (without the blanks):

m m 2 1 . e s

Regards,

Wim

Thread: Anyone using Spantel? Please check your bills

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09 Aug 2013 2:52 PM:

Hi.

On June 24, 2013, I wrote an email to Spantel, telling them that they that overcharged.

I told them to calculate the amount themselves.

Finally, after sending them a reminder, they replied on July 9 that they had overcharged a total of 16,52€. I agreed to them crediting this amount towards future bills.

Now, on August 8, I have received an email from them with an attachment, with date June 21, 2013, in which they announce that “MINUTE MEDIA 21 S.L. Telecom” will take over their customers and that as of July 21, invoicing will be done by them.

Contacts given are: a free phone, 900 900 373 and a website, mm21 (ended in dot+es)

 

Good luck in getting you money back!

 

Regards,

Wim

Thread: Anyone using Spantel? Please check your bills

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24 Jun 2013 12:50 PM:

Hi,

Since Spantel changed its prefix from 1030 to 10787 / 107069, I wanted to find out if their rates had changed and I stumbled upon this post.

I remembered I had a strange charge, so I checked the bills since 2012.

I found numerous duplicate charges. The first one is on the bill from June 2012, the last ones on the bill from February 2013.

Spantel never refunded me for the extra charges, so I will now do my homework myself and ask them for a refund.

Since I am with the OCU, a Spanish consumers' rights group, I will inform them and hope they will make this public and maybe press charges.

Regards,

Wim

Tip for finding duplicate charges: those calls have exactly the same start time and duration, and the date is about 30 days later, p.e.:

Original (May): 08/05/2012   19:49:15   5m 15s   1,3905 €

Duplicate (June): 07/06/2012   19:49:15   5m 15s   1,3905 €

Thread: Anyone using Spantel? Please check your bills

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