29 Mar 2021 3:42 PM:

Costaluz Lawyers took up our case for excessive interest paid on our mortgage (Clausula  Suelo) after Banco Popular (now Santander) refused our claim we lodged at the branch in 2017. The Court of First Instance ruled in our favour in late 2020 and we have now received our money. This would have not been possible if it were not for a highly professional and talented team at Costaluz Lawyers. We appreciated their help and we thoroughly recommend to engage them if you have Floor Clause claim to make or indeed on other matters requiring legal help in Spain.

Arun.

Thread: Floor Clause win

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13 Feb 2021 12:59 PM:

I do not have email you require but this was my experience last week.

I too was blocked out of my account at BancoSantander in San Javier. This was due to the bank requiring me to complete FIOC declaration (this is Know Your Customer requirement for anti money laundering compliance) which I suspect is also a case for many blocked people. Having e-mailed and telephoned the branch it was no good as they insisted on my visiting the branch with P60, proof of address, etc documentations. This is obviously not possible at present so I emailed everything to the branch manager, again with no success.

Please call their English speaking call center on 0034 917 098 567. They were most helpful. Once they have verified your credentials, ie passport number and a couple of digits of your online password, they will send an SMS to your mobile which is your electronic signature. Whilst on the phone to them, please log onto your online bank account and change your digital signature and proceed to 'Area Staff' button on the top bar. Open the FIOC questionaire which is ever so simple (but slow so be patient) complete the boxes and a few days later your bank account will be unblocked.

Hope this helps.

All the best.

Arun.

Thread: Banco Santander, Manilva (San luis de Sabinillas) email address known?

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