Ryanair don´t care

Having had my flight cancelled from Malaga to East Midlands last Saturday, I felt compelled to write of the rip-off fiasco that Ryanair has become. I understand that safety is the most important issue here, and I fully understand why planes are cancelled due to the Volcanic ash cloud, but Ryanair refuse to fly when other budget airlines are taking to the skies. Why? Because they won´t fork out for the extra fuel to take them around or over the cloud! I was told this by a Ryanair representative at East Midlands (only when I asked, at the same time I was told there was nowhere to make a written complaint). I arrived at Malaga last Saturday morning to take a 1pm flight to East Midlands, only to see ´flight cancelled´ on the departures board, along with every other Ryanair flight due to leave on that day. Easyjet were still flying to East Midlands and other regional airports, along with BMI Baby and most other aircraft. I had to get back to see my father who is ill, so waiting a few days until Ryanair decided to fly again was not an option. I re-booked for a flight to Birmingham two hours later at a cost of €250 with BMI Baby (ouch). On arriving in Birmingham I had to take a taxi to the coach station at a further cost of 22 pounds. On hearing the last coach had left 15 minutes earlier, I took another taxi to the train station at New Street, and then paid 14 quid for a train to Nottingham. All in all it cost me €300 to get back. Yes, I know I can get refunded the €45 for one way flight to East Midlands that was cancelled but what about the rest of it?? Why can´t ´don´t care Ryanair´ have a representative at the airport when they decide to cancel flights to explain what to do and where to go to the hordes of holidaymakers who were left alone and worried at the airport last weekend? Most of whom had checked out of their holiday accommodation and were told by Ryanair office girl ´there will be no flights today and you will have to apply for a refund online.´ Not much help to the family of six, who didn´t have enough funds on their credit card to rebook flights or stay another three days until Ryanair decided to fly again. My main point is this! If Ryanair have a policy of cancelling flights when there is volcanic ash disruption, and refuse to add more fuel to fly over the damn cloud, perhaps they should advise their clients of this on their website, and not wait until they have greedily grabbed everyone´s money and then leave them high and dry thousands of miles from home in a foreign airport! Shame on you Ryanair. Your customer service is non-existent, and it´s time you started to care.