Insurance Claims The Fires in Javea
Wednesday, September 7, 2016 @ 5:10 PM
So, the fun and games have started when it comes to the Javea fires. My friend had her house damaged in the fires that broke out in Javea on September 4. It was tough on everybody concerned, and today my friend decided to call her insurance company which is a Spanish one. She has been with them since 2003, and you would have thought that a little bit of customer service would not have gone a miss.
Anyway, to cut a long story short, the company promised to send an accessor out, but at the same time, they wanted to remind her that she may not get any compensation or help until the criminal case had gone through and compensation been paid to them. It sounds like the insurance company has decided that it already is a criminal matter without having investigated anything at all.
Even if it is a criminal matter, I doubt very much that the teens who are suspected to be behind the suspected arson attacks, have any public liability insurance or assets to cover the damage. Surely, the companies should take the claims on board and do their best to help their clients.
I am not sure where the claimants stand legally, but I have the feeling that the insurance companies, must have some way of dealing with this problem. My friend panicked of course, and was soon on her way to her lawyer, so that he could read the agreement.
Why does everything have to be so complicated in Spain, and why do they need to be so "brisk"? There is no need for this at all. It would be much better to say that "let me see how I can help you" and then take it step by step. After all, I know that we pay a lot of money for our insurance premiums here in Spain. It should not matter if you are trying to claim on your golf insurance after achieving that elusive hole in one, or your home insurance after the more serious circumstances of the Javea fires in Spain. At the end of the day, we are all customers of the insurance companies.