There is very strong consumer law in Spain and if you look at my article, published on this site, Most Commonly Asked Questions on Completion, which you can find by scrolling down on the right hand side, we explain how to complain
The market is very tough for the Atlas, Ambasun tyoe organisations and they want to avoid any local publicity and the local press is always willing to write on issues
In addition the following is an article from last weeks local paper www.coastrider.net where some people with similar problems over utility connections and Certificates of Habitation are using the UK Trading Standards system, against Atlas a UK registered company and this may be another route for resolution
Trading Standards to meet with Atlas legal team
Aresident who took the decision to write to UK Trading Standards in Surrey regarding the role of estate agent, Atlas International, in the sale of Tecnologia homes has received what he believes to be an encouraging response.
In a letter, an official from the Leatherhead Business Standards Team confirmed that a meeting had been scheduled this month with Atlas International ‘legal representatives’ to investigate the nature of ‘all complaints received’, which indicates that Trading Standards could be dealing with several complaints from different sources.
Members of the PSOE opposition party on the coast wrote to Surrey Trading Standards some weeks ago to alert them to the problems surrounding Tecnologia homes, detailing that Atlas International were responsible for selling a large proportion of them. The party also published the Trading Standards address on their website and warned Trading Standards that they could receive many complaints.
Many residents who own Tecnologia homes with no deeds, who have outstanding builders’ mortgages on their homes, and who regularly lose their electricity and water due to non payment of bills by the builder, blame Atlas International as much as they do the developer. The nature of complaints received by Trading Standards is unclear at this moment, however, one resident recently told me he would be writing to the organisation on two counts: that Atlas International, in a written document, made assurances that the homes they sell would be debt free, and secondly that until he receives his deeds, he believes Atlas International has failed to complete their side of the deal.
I have written to the case worker at Surrey Trading Standards to ask how many complaints he is dealing with pertaining to Atlas International and their role in the sale of Tecnologia homes, and I will publish a response as soon as I receive one.