In Spain it's not the bank it's the relationship with the Manager and counter staff that matters and unfortunately the good managers get nicked by other banks.
CAM 2 to 3 years ago were stealing staff from banks like Solbank becuase the staff had language and banking skills and offering significantly more money!
I am tired of educating poorly trained bank managers and staff on banking matters.
I think in some banks it's who you know which is why there are some real idiots in positions becuase it was not banking or finance skills that got them the job!!!
If you have a good manager then maybe you need to consider moving when he/she moves.