Hi ads,
Just so that there is no confusion, the organisation which I mentioned has the following address......
Instituto Nacional del Consumo
c/ Principe de Vergara, 54
ES-28071 - Madrid.
Which I have been told is the head office of the Spanish equivalent, to the Trading Standards Office in the UK, and to be honest I am not sure whether our Trading Standards would get involved if this problem had occurred in the UK ?
Has anyone dealt with the Spanish Trading Standards Office ?