Hi everyone,
I have rented out my house on a long let for 10 months. I don't want to change the name of the contract holder, just the name of the person and the bank details for the direct debit, to the tenant. I've been advised that if you change the name of the contract holder then there are quite steep charges and an electricity check is needed. Also it's only a temporary change and I want to be able to keep an eye on the account too.
I have an online Endesa account. I logged in and changed it to English. In the section for the payment details I attempted to change the direct debit details. It didn't seem to allow me to change the name of the bank account holder but it did allow me to change the bank details. That seems strange as you would think that the name on the bank account should match the bank account details. Anyway it seems to have accepted it. I received emails acknowledging the change and when I logged in to check the new bank details were there, even though they don't match the name of the bank account holder!
Then I received emails saying (using Google Translate):
Dear Customer: To process your request we need some additional information: phone number of the new owner to pay.
To hacérnoslos get, click on the link below and enter the details requested in the text box that will appear. Then click the Post Reply button. We appreciate your confidence in using our Online Office.
But when I clicked on the link I couldn't understand what they wanted in that form, it seemed to want some attachment, so I just re-entered the phone number in the account section on the website.
A further email appeared to say:
Dear Customer:
We inform you that happened within two days to provide us with the information requested for the correct processing of management. Please, if within two days you will not give us the information we require, your request will be closed. If this happens should generate a new request.
To hacérnoslos get, click on the link below and enter the details requested in the text box that will appear. Then click the Post Reply button. We appreciate your confidence in using our Online Office.
Again, I couldn't understand the page the link took me to but also, confusingly, at the bottom of the email it said:
For the safety of your data is important not to seek other arrangements through this e-mail. Please use our website, where the information is protected by our secure environment. Otherwise, and to ensure the confidentiality of your personal data, we can not process your request.
So again, I logged in, entered the phone number and I have received the standard 'thank you' for your changes email.
I never removed the phone number in the first place so I don't understand why this error came up.
Has anyone else managed this successfully? Does it matter that the name of the bank account holder doesn't match?
If I was to send my tenant to Endesa to change the account details of the person that is paying but leave the name of the contract holder the same would that incur charges? I am in the UK so I can't go with them.
Any help greatly appreciated.
PS: Sorry this seems to have gone into the wrong section on the forum, if an admin can move it please do!
This message was last edited by kimberleyallen on 12/09/2013.