Jet2

I generally fly with Jet2 and the price that you see on the booking screen is the price of the flight including taxes, however.. You then have the credit card charge of £2pp each way, you have the price of the bag £8 (if you take it) each way and then you have the recently introduced fuel surcharge, fo my flight for later this month it was £2 each way and again, that is probably per person. Add it all together and it becomes a tad more expensive.

Mark

I think the fuel surcharge was introduced late last year/ early this year to take into account the rising fuel prices, although Ryanair don't levy a surcharge. As you say, it is anoying to go through the booking process only to be presented with the surcharge on the last screen before paying. What happened to the up front charges policy demanded by the OFT? Jet2 have never been what some would consider a budget airline, but I found it much cheaper to drive from Leeds to East Midlands and pay for parking in February than it was to fly from Leeds with Jet2!

Mark

The roadworks are only as problem in peak rush hour times normally. I travel up & down the M1 2 or 3 times a week and haven't yet had a problem. The Ryanair flight we took in Feb left EMA at 17.30 arriving in Murcia at around 21.00 (well it would have it the engine didn't fail at the end of the runway on take off!!).

Mark

Hi guys

Sorry slight change in thread but still on the jet 2 theme.

Have either of you noticed that the baggage allowance has changed yet again? I have quite a few flights booked for this year quoting the allowance as 20kgs. On the website it now says 17kgs pp. Having just had a problem at Manchester over my bags (ie, their new system didn't show my bags & they were going to charge me again!) do you have any idea if they will honour the 20kgs or not? Can't face phoning their call centre again - can feel my blood pressure going through the roof at the thought of it lol.

Just looking at my Wife's confirmation for a flight in October which she booked in January. It is printed on the confirmation that the baggage allowance is 20kg, so I would say that is the "get out of jail free" card needed. Just make sure you print the whole reservation document and not as I do normally, the flight numbers and departure dates.

Is there nothing they won't stoop to at the moment? Disgraceful  

Mark

Well mine all say 20kgs but you know what they're like! I've learnt to take every bit of the booking plus any emails they,ve sent me when I've queried something. That's the ONLY reason I didn't get charged again for my bags at Manchester ( & again for the golf clubs on the way back - good grief!!)

Might query via email if they'll honour the booking - least then it's in writing. Just wondered if anyone had any experience of this situation as I'm sure it's happened before. Cheers Mark.

I'm flying with them on the 18th, so I shall make a note to ask at the check in desk. In the meantime, Stephanie Blevins (SBlevins@dartgroup.co.uk), she is the General Manager for customer relations.

Mark

Thanks Mark - appreciate it

Made a note of the email address as well - can see that one coming in very useful

I am flying out with them on Thursday and have had a a few problems too. I booked our seats online and when I went in a few days later to see if I could check in online our seats for the outward flights did not show up on the booking.  I ended up having to ring them at 50p a minute!! and they gave me new seat numbers said they were having problems with the site. (it would have been cheaper to rebook them, the call lasted approx 20 mins.!

I then went online again to try the online check in and it wouldn't print out my boarding pass - so had to ring again (at 50p a minute) and they said they were having problems again and to try a couple of days later or check in at airport.

I have never had any trouble with them before and we have used them quite a few times.

Regarding baggage, my original booking made months ago said 20kgs but my new confirmation with seat numbers said 17kgs!

Hi Sunnyside

I,ve learnt not to ring that number too - flippin expensive!! I always ring the other 10p per min number regardless of query & play dumb . Email is not a bad option either as they do (eventually) respond & at least you,ve got something in writing when things go wrong at the airport.

I,ve had loads of problems with my bookings too - been told it's to do with a new computer system. All my bookings when I look at them say no bags have been paid for even though they have been. To be fair, when I produced my confirmation the ground staff were fine & put them through.

Would be interested to know how you get on with the weight allowance - can you let us know when you get back??

Have a good trip

Jet2.com will honour the 20kg if you booked before they changed the allowance last week.  Now 17kg. 

Still much better than Ryanair which is 15k and £7.50 each additional kilo, so 17kg with Ryanair would be extra £15 each way!!! 

Ryanair fly from EMA to Murcia .

Mark

Hope this doesn't turn into another anti-ryanair thread!!

Got to say, we travel 3 or 4 times a year with them from Murcia to Luton and have NO MOANS.