I dont often do the Victor Meldrew bit but ...
It really is high time that Endesa got their act together whether they be known as Sevillane-Endesa or Endesa-Energia or whatever...
In the three years we have been here they have managed to get things right for one year...
When our house was being reformed in 2006 the brand new meter blew up and Sevillana took it away promising that a new one would be installed the next day, and in the meantime they put a bridging device in so that we continued to get electricity pending the new installation.
Next day came and went; next month came and went, with no sign of a replacement meter. We phoned Sevillana and explained the situation and they said a new meter had been ordered and would be fitted when they received it. Three months went by which included a visit from a meter reader who checked inside the wall mounted box, saw there was no meter and went away...the subsequent bill was for Standing charges only.
In those days we had bi-monthly visits from a meter reader and each subsequent bill again was for standing charges only...After more than a year of begging and pleading with Sevillana and still no new meter, we eventually had a visit from an inspector who listened to our Spanglish explanation of all that had gone before.
We had a an advisory letter from Sevillana's office in Granada which roughly translated said that we were liable for all the electricity used to date even though they had no idea how much we had used...but it did lead to a new meter being installed a few days later.
The meter reader continued to call bi-monthly but our bills were still for standing charges only. This went on for six months and then we had a very peremptory letter stating that unless the account was cleared in full, the electricity would be turned off and proceedings taken against us.
I called the author of the letter and just saidin my best Spanglish "You send us a bill like we have been asking you to for the last eighteen months and we will pay it on receipt." The next day we had a bill for 900 Euros for the period that the meter had been installed...it was followed by another letter the following day with a demand for 1700 Euros, representing an estimate for the missing 1 year based on the actual useage for the period that we had the new meter. So suddenly in the space of just 24 hours we had electricity bills totalling 2600 euros...
Whilst this was something of a blow to our finances we had known that they would catch up with us sooner or later and we had budgeted accordingly and so had the cash available to pay the bills in total.
Bills then follwed the actual useage as read by the meter reader, until last month...May through June is a low consumption period for us; warm enough not to need heating and cool enough not to need the aircon going; in terms of actual consumption we had 360 kwh charged and this was charged correctly at 40.49 euros BUT, under the heading Recargo Excesso Consumo we were charged an additional 29.44 Euros for what equates to1,037kwh ie over 1 megawatt...about enough to keep all of our village going...or one of RENFE's AVE trains...How the hell they arrived at this figure I do not know and I am almost afraid to askand to be perfectly honest I really dont want to get into prolonged discussion with a company that officially no longer exists over just 29 Euros.
This month is the first month under the new regime and so far we have had no bill through the post and nothing deducted from our account by direct debit.
I have never succeeded in registering on-line with Endesa, despite quoting all the information taken directly from the last account; If I input my NIE number with or without the X and the - , and/or substituting a 0 as the first figure I get an error message saying the associated account number is wrong; if I select to feed in my passport number it chucks that out as invalid...After dozens of attempts I just gave up!
Like I said it really is time they got their act together...
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This message was last edited by foxbat on 30/07/2009.
This message was last edited by foxbat on 30/07/2009.